Lost & Found
Found objects are now available at municipality Zevenaar. Please contact them to retrieve your lost item(s).
At the festival: Cash or tokens?
The only method of paying at the festival is by tokens. These are available at the token machine spread across the terrain or at the cash desks near the lockers.
Please read this info carefully: Token Machines accept both bills as cards. First select the amount of tokens you wish to purchase, then pay for them in the method you desire. If something goes wrong during the transaction and you didn’t receive your tokens, then DO NOT LEAVE THE MACHINE. If you leave the machine unsupervised, there is no way to restore the error. Always leave someone at the machine to hold the machine. Then look around for someone in a recognizable jacket who can assist you further. If you can’t find anyone, please call the number displayed at the machine. If you contact us after the event about a transaction, we can not guarantee a proper solution.
There are NO ATM MACHINES available at the festival ground, so make sure to bring enough cash money or a bank card. All tokens bought at the festival are only valid during the openings hours of the festival (noon till midnight) and are NOT REFUNDABLE for money. Tokens are not valid at other events of Matrixx Events.
Where can I safely deposit my belongings?
Lockers are available at the festival and located near the entrance of the terrain. These are accessible right after the visitation and remain accessible during the entire event. Tip: take a picture of your locker number, so you won’t forget it. There are no longer keys for the lockers, instead you will get a pin code. Protect your pin! When purchasing your locker you can pay by card.
Can disabled people visit Dreamfields Festival?
Dreamfields Festival is accessible for disabled people. At most parts of the festival grounds are wooden floors. Wooden floors lie in every tent and on every other major route. Only the beach area is obviously only accessible by sand. Wheelchairs and cruches are allowed entry.
Can I bring medication?
If you need to use medication during the festival, please bring a doctor’s prescript or your medical passport along. Notify the security guard that does your body and bag search that you have medication with you. Then ask for a member of the medical staff. They will decide, based on your information, if your medication is allowed. If necessary, your medication can be stored or cooled at the First Aid post, located next to the lockers. Usage of medication is generally only allowed at that location. In some cases you can keep it with you according to your doctor’s prescription. If the amount of medication you have with you surpasses the doctor’s prescription, it can be taken by the First Aid crew for management.
What is the smoking/drug policy?
Cigarettes can be bought on the festival terrain. Smoking is allowed in the open air area’s, not in the tents! This will be made clear with no-smoking signs. Not following these signs can lead to removal of the festival grounds.
E-Cigarettes / Vaporizers are only allowed in combination with a new refill. Used/open fillings are not allowed!
Dreamfields Festival and the local government of Zevenaar conduct an absolute zero tolerance policy with regard to drugs! It is forbidden to use, deal and/or to be in possession of drugs on the festival ground. Not following this rule can lead to removal of the festival grounds. You can be handed over to the local authorities.
Where can I buy drinks?
In every area, and across the terrain, there are several bars located. Please enjoy a nice cold beer, a cocktail, a glass of lemonade or simply a bottle of water. Cocktail bars are located at the beach and solely serve cocktails. Please drink responsibly and look after your friends and fellow party people. Drinks are only available for tokens, not for money.
Where can I buy food?
Across the terrain, there are several food courts where you can sit and enjoy high quality food. At the festival, food is only available for tokens, not for money. There is lactose-intolerant, gluten free, vegatarian, kosher and halal food available. Please ask the crew at the food stand for more info.
Where can I find toilets?
Spread across the festival terrain, there are 5 toilet areas (2 on Sunday). These are accessible FREE OF CHARGE, so no worries about that. Each toilet group has a toilet for disabled people; please leave these toilets available to those who need them the most.
Are selfie sticks allowed?
Selfie sticks are not allowed for your and other people’s safety. Please don’t bring them with you, because they will be confiscated at the entrance. They will NOT be stored for you and will not be returned at the end of the festival.